©2017 by Walker Wealth Management

Walker Wealth Management is a trade name of Aligned Capital Partners Inc. (ACPI). Aligned Capital Partners Inc. is a member of the Canadian Investor Protection Fund (www.CIPF.ca) and the Investment Industry Regulatory Organization of Canada (www.IIROC.ca).

Adrian Walker is registered to provide investment advice and solutions to clients residing in the provinces of British Columbia and Ontario. Securities products are provided through Aligned Capital Partners Inc. Walker Wealth Management is a trade name of Aligned Capital Partners Inc. ACPI is a member of the Investment Industry Regulatory Organization of Canada (www.iiroc.ca) and the Canadian Investor Protection Fund (www.cipf.ca). Clients’ accounts are protected by the Canadian Investor Protection Fund within specified limits. A brochure describing the nature and limits of coverage is available upon request.

 
Walker Wealth Management is an investments trade name of Aligned Capital Partners Inc. (ACPI). (ACPI), a member of the Canadian Investor Protection Fund (CIPF.ca) and the Investment Industry Regulatory Organization of Canada (IIROC.ca). Investment products are provided by ACPI and include, but are not limited to, mutual funds, stocks, and bonds. Adrian Walker is registered to advise clients resident in the provinces of British Columbia and Ontario. 


This website is for general information only and is not intended to provide specific personalized advice including, without limitation, investment, financial, legal, accounting or tax advice. Please consult the appropriate professional depending on your particular circumstances. This website does not constitute an offer or solicitation in any jurisdiction in which such offer or solicitation is not authorized or to any person to whom it is unlawful to make such offer or solicitation.  


The opinions expressed are those of the author and do not necessarily reflect those of ACPI. The information contained on this website is subject to change without notice. Information has been gathered from sources believed to be reliable. The owner and publisher of this website are not liable for any inaccuracies in the information provided. 

At Walker Wealth Management, your satisfaction is at the core of all that we do. That's why we have a strictly defined process to ensure that any concerns that you may have about our service are thoroughly reviewed by an independent panel at Aligned Capital Partners.

Aligned Capital Partners Inc. (ACPI) participates in a thorough process when reviewing a complaint. ACPI adheres to required regulatory complaint handling procedures when assessing written or verbal client complaints. ACPI is committed to dealing with verbal and/or written complaints fairly and in a timely manner. Each new client of ACPI receives a copy of complaint handling procedures at the time of account opening and is available on our website at www.alignedcapitalpartners.com.

 

Due to reasons of confidentiality, ACPI will only correspond with the complainant and/or an individual whereby the complainant has provided ACPI with written signed authorization to share private information. At times, ACPI may request additional information from the complainant when evaluating the complaint.

 

ACPI has appointed the Chief Compliance Officer (CCO) as the Designated Complaints Officer. Concerns, requests for additional information, and/or documentation in support of a complaint can be submitted to the Designated Complaints Officer at:

Aligned Capital Partners Inc.

Attn: Designated Complaints Officer

200 - 3430 South Service Road

Burlington Ontario, L7N 3T9

Fax: (905) 634-8021

Email: complaints@alignedcapitalpartners.com

 

Within 5 business days, complainants will receive an acknowledgement letter. The acknowledgement letter will include the contact information for the Complaints Officer assigned to review and assess the complaint. Attached to the acknowledgement letter will be a copy of the “Investor’s Guide to Making a Complaint” brochure; which can also be reviewed at: http://www.iiroc.ca/investors/makingacomplaint/Documents/InvestorProtectionBrochure_en.pdf

 

This brochure provides guidance on statute and/ or limitation periods and outlines the options available to complainants should they wish to pursue the matter beyond ACPI which includes the Investment Industry Regulatory Organization of Canada (IIROC), the Ombudsman for Banking Services (OBSI), independent arbitration, or legal action. Within 90 calendar days, complainants will be provided a written substantive response from ACPI; which will include: a summary of the complaint, results of our investigation, subsequent final decision, and additional options available to complainants should they not be satisfied with the firm’s response.

 

Should ACPI require additional time outside of the 90 calendar day period, ACPI will write to complainants outlining the reasons for the additional time required and a new estimated time of completion.